Effective Date: August 12, 2026

HH Preferred Roofing, doing business as Preferred Roofing (“Preferred Roofing,” “we,” “our,” or “us”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information you provide through this website (the “Site”), when you communicate with us, in connection with our roofing services, and through our SMS/text messaging program.

1. Information We Collect

We may collect the following personal information:

• Your full name;
• Your email address;
• Your telephone or mobile phone number;
• Your street address, property address, or service location;
• Information about your property, roofing project, estimate, appointment, or service request;
• Messages, photographs, documents, or other information you provide through our Site, by telephone, by email, by text message, or in person;
• Your communication preferences;
• Records of your consent to receive communications, including SMS opt-in and opt-out information; and
• Any other information you voluntarily provide to us.

We may also automatically collect certain non-personal or technical information through cookies and similar technologies, such as your browser type, device type, IP address, pages visited, referring website, and general website usage information.

2. How We Collect Information

We may collect information:

• When you complete or submit a form on our Site;
• When you request an estimate, inspection, appointment, consultation, or roofing service;
• When you call, email, text, or otherwise communicate with us;
• When you affirmatively opt in to receive SMS or other marketing communications;
• When you interact with our advertisements or social media pages;
• Through cookies, analytics tools, and similar technologies; and
• Through service providers that assist us with customer communications, scheduling, advertising, analytics, and business operations.

3. How We Use Your Information

We may use your personal information to:

• Respond to inquiries, questions, and service requests;
• Prepare estimates and proposals;
• Schedule, confirm, manage, and complete roofing services;
• Provide appointment reminders, scheduling updates, project updates, representative arrival notices, and other service-related communications;
• Communicate with you by telephone, email, or SMS when permitted;
• Send promotional emails or text messages when you have provided the appropriate consent;
• Provide customer support;
• Maintain records of communication preferences, consent, and opt-out requests;
• Process and maintain customer and project records;
• Improve our Site, services, customer experience, and business operations;
• Measure website traffic and advertising performance;
• Protect against fraud, misuse, or security incidents;
• Enforce our agreements and policies; and
• Comply with applicable legal and regulatory requirements.

4. How We Share Information

We do not sell your personal information.

We may disclose personal information to:

• Customer relationship management, scheduling, communications, messaging, and business-management platform providers;
• Contractors, subcontractors, and service providers that assist us in operating our business;
• Website hosting, information technology, analytics, communications, and customer-support providers;
• Advertising and marketing platforms to measure advertising performance or provide relevant advertising;
• Professional advisers, such as attorneys, accountants, and insurers;
• Government authorities, regulators, law enforcement, or other parties when disclosure is required by law or reasonably necessary to protect our rights, customers, employees, property, or business; and
• A successor or potential successor in connection with a merger, acquisition, sale, financing, reorganization, or transfer of all or part of our business.

Service providers receiving personal information from us are expected to use it only for the services they perform on our behalf and to protect it appropriately.

Mobile Information and SMS Consent

We do not sell, rent, or share mobile phone numbers, SMS opt-in information, or SMS consent with third parties or affiliates for their own marketing or promotional purposes.

We may disclose mobile information to service providers that help us operate our SMS program, including customer relationship management providers, telecommunications carriers, messaging-platform providers, software providers, and customer-support providers. These disclosures are limited to what is reasonably necessary to transmit and manage messages, provide support, maintain consent and opt-out records, prevent fraud, or comply with applicable law.

Text messaging originator opt-in data and consent will not be shared with third parties or affiliates for their own marketing or promotional purposes.

5. SMS/Text Messaging Program

Business and Program Name

SMS and text messages are sent by Preferred Roofing, which is the trade name used by HH Preferred Roofing.

Consent and Types of Messages

When you affirmatively opt in to receive SMS communications from Preferred Roofing, you consent to receive text messages at the mobile phone number you provided. Messages may be sent using automated technology.

Depending on the program or communication to which you consent, messages may include:

• Appointment confirmations and reminders;
• Scheduling and rescheduling notices;
• Estimate or inspection follow-ups;
• Project and service updates;
• Representative arrival notifications;
• Responses to your questions;
• Customer-service messages;
• Account or billing-related notices;
• Review or feedback requests; and
• Marketing or promotional messages when you have separately consented to receive them.

Message Frequency

Message frequency may vary depending on your appointments, service activity, requests, and interactions with Preferred Roofing.

Message and Data Rates

Message and data rates may apply. Charges are determined by your mobile carrier and wireless service plan.

Opting Out

You may opt out of SMS communications from Preferred Roofing at any time by replying STOP to any text message from us.

After you reply STOP, we may send one final text message confirming that your opt-out request has been processed. You will not receive additional SMS messages from that messaging program unless you subsequently provide consent and opt in again.

Help and Support

For assistance with SMS communications, reply HELP to any text message from Preferred Roofing.

You may also request assistance by emailing info@proofsca.com.

Consent Is Not Required for Purchase

Your consent to receive SMS or text messages is not a condition of purchasing any goods or services from Preferred Roofing or HH Preferred Roofing.

You may contact us and purchase or request services without agreeing to receive SMS marketing messages.

Carrier Disclaimer

Wireless carriers are not responsible for delayed or undelivered messages.

6. Cookies and Tracking Technologies

Our Site may use cookies, pixels, analytics tools, and similar technologies to:

• Operate and improve the Site;
• Remember user preferences;
• Enhance Site performance and user experience;
• Understand how visitors use the Site;
• Measure website traffic;
• Evaluate advertising and marketing campaign effectiveness; and
• Detect or prevent security issues.

You may be able to control or disable cookies through your browser settings. Disabling cookies may affect the availability or operation of certain Site features.

7. California Privacy Rights

Subject to applicable law and any relevant exceptions, California residents may have the right to:

• Request information about the categories and specific pieces of personal information we collect;
• Request information about the sources, purposes, and recipients of personal information;
• Request access to personal information;
• Request correction of inaccurate personal information;
• Request deletion of personal information;
• Opt out of the sale or sharing of personal information, where applicable;
• Limit certain uses or disclosures of sensitive personal information, where applicable; and
• Exercise applicable privacy rights without unlawful discrimination.

We may need to verify your identity before processing a privacy request. Certain information may be retained when permitted or required by law, including information needed to complete a transaction, provide requested services, maintain business records, protect legal rights, prevent fraud, or comply with legal obligations.

To submit a privacy request, contact us at info@proofsca.com.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, loss, or disclosure.

However, no website, communication method, storage system, or internet transmission is completely secure. We therefore cannot guarantee the absolute security of personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, service providers, or legal obligations.

When we make changes, we will post the revised Privacy Policy on this page and update the Effective Date at the top of the policy. Your continued interaction with us after the revised policy becomes effective will be subject to the updated policy.

10. Contact Us

Questions about this Privacy Policy, our privacy practices, or our SMS program may be directed to:

HH Preferred Roofing
Doing business as Preferred Roofing
Email: info@proofsca.com